Mr Detail Promise

Guarantee & Returns

We stand behind our products and want the return process to be clear, fair, and easy to understand before you buy.

Our Guarantee

If something arrives damaged, defective, incorrect, or not as described, we will make it right. Depending on the issue, that may mean a replacement, store credit, refund, or help choosing the right product for the job.

Damaged in transitContact us within 7 days of delivery with photos of the item, packaging, and order number.
Wrong itemIf we shipped the wrong product, we will cover the fix.
Product supportNot sure how to use something? Reach out before guessing — we are detailers first.

Return Policy

We accept returns on eligible items within 30 days of delivery. To be eligible, items must be unused, unopened, in original packaging, and in resellable condition.

Items eligible for return

  • Unused and unopened products in original packaging.
  • Items returned within 30 days of delivery.
  • Products with proof of purchase from MrDetail.shop.

Items not eligible for return

  • Opened or used chemicals, unless the product is defective.
  • Items damaged by misuse, improper storage, freezing, overheating, dilution mistakes, or failure to follow directions.
  • Clearance, final-sale, custom, or special-order items when marked as such.
  • Gift cards or digital items.

Chemical product note: For safety and quality reasons, opened chemical products generally cannot be returned unless they are defective or there was a fulfillment/shipping issue.

How to Start a Return

  1. Email us through the Contact / Wholesale page with your order number.
  2. Tell us what you want to return and why.
  3. Include photos if the item arrived damaged, leaking, defective, or incorrect.
  4. Wait for return approval and instructions before shipping anything back.

Returns sent without approval may be delayed or refused.

Return shipping

Customers are responsible for return shipping on standard returns. If the return is due to our mistake, a defective item, or shipping damage, we will help cover the correction.

Refund timing

Once an approved return is received and inspected, refunds are typically processed back to the original payment method within 5–10 business days. Your bank or card provider may take additional time to post the credit.

Shipping Damage, Leaks, or Missing Items

If your order arrives damaged, leaking, missing items, or with the wrong item, contact us within 7 days of delivery. Keep the product and packaging until the claim is resolved.

Please send:

  • Your order number
  • Photos of the damaged item or leak
  • Photos of the box and packaging
  • A quick description of what happened

We will review the issue and work on the fastest fair solution.